Good questions.
A calmer journey.

Road time varies with traffic, your arrival terminal and your exact hotel. Your private transfer travels directly to the agreed address. Allow time for airport formalities and baggage collection before meeting your driver, and avoid scheduling a timed activity immediately after arrival.

Your driver meets you with a name sign at the point agreed in your booking confirmation. Collect your luggage and complete airport formalities first. If you cannot find your driver, stay at the agreed point and contact the team before changing terminal or going to a car park.

Tell us your flight number and full arrival terminal, including the letter for Terminal 2. We arrange the meeting point for your flight and confirm the instructions before travel. If your airline changes your flight or terminal, let us know.

We monitor the flight number you provide and adjust pick-up arrangements to your arrival. Keep us informed of a new flight number, date or airport. For significant delays or cancellations, contact the team to confirm the revised arrangements and any applicable conditions.

Yes. Select a return journey in the planner and add the date and hotel pick-up time. The same one-way route fare applies in each direction; the displayed return total covers both journeys. Pick-up arrangements are confirmed with your booking, and all times are local Paris time.

A private transfer lets your family travel together directly to the agreed hotel, with child seats requested in advance. It can be a convenient choice when managing tired children, suitcases and a pushchair. Share the details of your party so we can confirm a suitable vehicle.

Child seats are included at no extra charge when requested. Give us every child’s age and weight, plus the number of children and adults travelling. We confirm suitable seats and the vehicle as part of your booking.

Tell us about all large bags, cabin bags, pushchairs and unusual items. Our Tesla option allows up to 4 passengers with 2 large and 2 cabin bags; our premium van allows up to 8 passengers and 6 large bags. Actual fit depends on dimensions and child seats. Larger groups or unusual luggage need a tailored quote.

Compare the total cost for your whole party and the practical journey from arrivals to your hotel. Our price is per vehicle. A private transfer offers a personal meeting point, luggage assistance and a direct ride; the best option for you depends on your group, budget and travel plans.

CDG ↔ Disneyland Paris costs from €80 for a Tesla Model 3 / Y, or €120 for a premium van, per vehicle, one way. Tolls are included. See Vehicles & Prices for Orly, Paris and train-station routes. Availability, luggage fit and final arrangements are confirmed before booking.

Eligible fixed-price journeys can be paid securely through Stripe when online booking is available. Choose full payment or a 20% deposit, with the remaining 80% payable to your driver by card or cash. Your booking is complete when the confirmation page verifies payment. For last-minute travel, unpriced routes or special requirements, contact us on WhatsApp.

Your confirmed fare is for the agreed route and vehicle, rather than a running taxi meter. Normal road traffic does not change that fare. Extra stops, changes to the journey or other requests should be agreed with the team before travel.

Read the terms and refund conditions supplied with your booking before paying. The conditions depend on the timing and circumstances of the cancellation. Contact the team promptly if your plans change, including if your airline cancels your flight, so we can explain the options for your booking.

Our customer service is available by message 24/7. Sofia helps with your questions on WhatsApp at +33 1 89 70 64 14 or by email at contact@transfert-aeroports-paris.com. We do not take phone, WhatsApp voice or video calls. For a journey in less than 6 hours, message us to check availability before travelling.

Book once your flight and accommodation are known, especially for school holidays or several child seats. Online booking requires at least 6 hours’ notice, measured in local Paris time. For a journey in less than 6 hours, contact us on WhatsApp to check availability.

Yes. Our team can help you plan your transfer and answer your questions in English. Your driver receives the journey details agreed with you, and you can contact the team if you need help while travelling.

Prices are in euros and payment is charged in euros. If your account uses another currency, your payment provider determines the exchange rate and any conversion fees. Check those details with your provider before paying.

Compare the full journey from your arrival terminal to your hotel, including current train times, ticket prices, luggage and any connections. A private transfer is a direct car journey at an agreed time and meeting point. Neither option is always faster or cheaper; choose what fits your family’s plans.